Privacy Policy

Our Privacy Policy

At the Hyde Band your personal privacy is important to us. This notice explains how we collect, store, manage, process, and protect your personal information. It lets you know the types of information we might hold, how and where we’ll use it once it’s been collected, and how we will keep it safe.  We’ll always aim to be very clear when we ask you to share any information with us and won’t do anything with it that is unexpected.

As a membership organisation, sharing information is compulsory for members so that we can fulfil our obligations to you.

If you want to contact us about this privacy policy, or anything to do with your data at Hyde Band, you can contact us by:

Phone: 07885 447171

Email: secretary@hydeband.co.uk

Post: 52 Spittlefields, Ringwood, Hampshire BH24 1QH 

How We Collect Personal Information

We’ll collect information from you in several different ways. Most of the information comes directly from you and with your consent when you sign up as a member, in person, via post or over the phone.  We also gather some information when you browse our website, buy a ticket, answer a survey, or email us with feedback.

We will collect your personal information when:

• You buy tickets via our online platform
• You become a member
• You make a donation to support us

We will always make it clear what data we are collecting from you during these transactions and how we will use and store that data. 

The following data and information may also be collected automatically when you visit our website:

• IP address
• Referring website
• Web browser and device
• Cookies
• Time and date
• Web pages visited
• Geographical location

We may also capture your image in photography or in the video recording of a production or special event.

Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use Google Analytics to find out information about your visit such as the amount of time you’re on our website, how many times you’ve visited, and how often you visit.   If you’d prefer not to have Google Analytics cookies saved on your computer, you can change this through your browser’s privacy preferences. Instead, you could install a browser add-on that helps you manage Google Analytics cookies.

Third party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

The Types of Personal Information We Collect

We only collect personal information that is essential to our operations and which allows us to fulfil our obligations to our members, maintain our records and accounts and to develop and promote our organisation.

Most of the information we collect is obtained directly from you and may include:

• Prefix and name
• Gender
• Email address
• Date of Birth/age
• Contact phone number(s)
• Payment card details
• Delivery address(s)
• Billing address
• Any donations made to Hyde Band and Gift Aid status, where applicable and as required by HMRC
• Records of communications sent to you by Hyde Band or received from you
• Records of any volunteering by you on behalf of Hyde Band
• Photos, film and audio recordings of projects or performances

If you have a disability, we may also process information which will help us make sure that you have the best experience possible when attending a Hyde Band event, this could include:

• Any access requirements (this data is only collected with the explicit consent of the individual)
• Your request to use assisted hearing
• That you bring an assistance dog
• You use a wheel chair
• You require a seat for a personal assistant.
• Where this data is processed for purposes of monitoring and reporting it is always done so anonymously.

How We Use Personal Information

We process personal information to fulfil a contract with you (e.g. to provide you with membership services), where we have your consent to do so, where we are legally obliged to and where there is a legitimate interest.  For example, we may use your information to:

• Deliver information and process transactions with you
• Understand how you want to be contacted. i.e. email, post, phone
• Contact you about what’s on, membership, news, and topics you’ve asked to hear more about.
• Provide you with information about other goods and services we offer similar to those you have already signed up for or enquired about.
• Create mailing lists to share information about our activities
• To conduct research to understand the geographical location and demographics of our members
• Gather feedback from you directly or by survey
• To alert you to opportunities to support Hyde Band through making a donation or renewing your membership
• To carry out basic research to estimate your interest in supporting Hyde Band as a charity
• To invite you to participate in research surveys, discussion groups or interviews to understand your opinions of our organisation
• To efficiently administer and renew any membership you may have.
• To make sure any communications we send you are appropriate.

How We Manage and Protect Personal Information

We will never share your personal information with any third parties for marketing purposes without your prior consent.  We will never sell, rent or trade your personal information.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We protect all the personal information we collect.  Our computer and information is secure and password protected. Hard copies are stored in hardcopy in locked filing cabinets.

We’ll only keep information for as long as is reasonably necessary for the purposes set out in this notice and to fulfil our legal obligations.

If you ask us to stop sending you direct marketing communications, we will; you can change your preferences at any time.

To fulfil our contract with you it’s sometimes necessary for third party providers to have access to your data so that they can perform services on our behalf.  We may need to share personal information with:

Anyone who provides a service on our behalf will enter into an agreement with us and will meet our data security standards. They will only use your data for the clearly defined service that they are providing.

The police or a regulatory or government authority investigating illegal activities.

Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our site as no transmission over the internet is 100% secure; any transmission of your data to us is therefore at your own risk.

Your Rights

You have the right to ask us to amend or stop how we use your personal information including for marketing purposes.  You can do this by phoning, emailing, or in writing using the contact details below.

You have the right to get the information we hold on you corrected.  If you have any concern about the accuracy of your personal data, please let us know using the details below

You have the right to be forgotten; if you would like us to remove the personal information, we hold about you, please contact us using the details below.